Overview
Wednesday 25 June 2025
Online course-2 CPD hours
19:00-21:00
Course Details
Transform your practice into a truly inclusive healthcare environment where every patient feels valued and understood. This practical webinar addresses the crucial challenge facing modern healthcare professionals: delivering exceptional care to our increasingly diverse patient population.
Research shows that patients from underrepresented groups often experience suboptimal healthcare interactions, leading to delayed treatment and poorer outcomes. This focused 2-hour session will equip you with practical communication strategies and actionable tools to:
Build genuine rapport with patients from all backgrounds
Create a welcoming environment that puts patients at ease from their first contact
Develop marketing approaches that authentically reflect your inclusive practice
Update your clinical documentation to better serve all patient groups
Leave with concrete steps to enhance your practice’s accessibility and appeal, ultimately growing your patient base while delivering better care outcomes. Particularly valuable for osteopaths, physiotherapists, and chiropractors looking to stay at the forefront of patient-centred care.
Osteopathic practice standards and other CPD elements covered
A) Communication and patient partnership A1, A2, A6, A7
B) Knowledge, skills and performance B4
C) Safety and quality in practice C1, C2, C6
D) Professionalism D2, D3, D6
Learning objectives
To understand how power and privilege (and lack of) can impact therapeutic alliance and treatment outcomes
• To have tools to welcome people from different backgrounds in your practice
• To expand, be more inclusive in our marketing and communication strategies
• To edit your case history or information gathering forms to make them more inclusive and accessible.
Course suitability
Osteopaths, physiotherapists, chiropractors and other allied health professionals interested in running an inclusive practice.
Jerry is the Director of the National Council for Osteopathic Research (NCOR) in the UK, Head of Research and Knowledge Exchange and an Associate Professor at the Health Sciences University School of Osteopathy, a visiting fellow on the International Osteopathic Research Leadership Programme (UTS School of Public Health, Australia) and a clinician in Oxfordshire.
He holds a Professional Doctorate in Osteopathy (2016) focusing on the acceptability and impact of a biopsychosocial e-learning programme for non-specific LBP. Dr Draper-Rodi has presented research at conferences, published articles in peer-reviewed journals, and received awards, including the Research in Practice Award from the Institute of Osteopathy and The Secretaries Award from The Society for Back Pain Research.
FAQs
How can I contact the organiser with any questions?
For more information contact the CPD team at cpd@aecc.ac.uk.
Will lunch & refreshments be provided?
A light lunch & refreshment breaks will be provided.
What if I have a Dietary requirement?
Our catering team cater for the standard 14 food allergens. You will be asked to select any of these allergens that might be applicable when booking online.
Find the course that’s right for you
Get training and offer more to your patients and your practice.
We offer a range of continuing professional development (CPD) courses and short courses across the year for all those who wish to enhance their professional development and increase their skills.
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